Checkmating
Support
We're here to help with your account, Pro, games and anything else. Send us a message and we answer by email, usually within two business days.
Your requests
Send us a message
You can also email support@checkmating.io from your account's address. To keep support free of spam, we answer people with a Checkmating account and a confirmed email.
Common questions
- I didn't get my confirmation code. Check spam, then tap "Send a new code" on the sign-in screen.
- Forgot password? Use "Forgot password?" on the sign-in screen; we email you a reset link.
- Can't sign in at all? Email support@checkmating.io from the address on your account and we'll help you get back in.
- Cancel Pro (iPhone and iPad): Settings on your device → your name → Subscriptions → Checkmating Pro.
- Cancel Pro (Android): Google Play → your profile → Payments & subscriptions → Subscriptions → Checkmating Pro.
- Cancel Pro (web): open the Pro page in Checkmating and tap Manage subscription.
- Restore Pro on a new device: sign in to the same account and tap "Restore purchases" on the Pro page.
- Delete your account: Settings → Your profile → Delete my account.
Privacy · Terms · Support · Checkmating is published by GYM Rewards, LLC (web and App Store) and OneCloud, LLC (Google Play).